| Tech Support System |
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| 9/14/2007 |
Your customers rarely keep the ours your staff does, and making sure your clients demands are met in timely fashion, without falling through a crack or being simultaneously met by multiple people, can be difficult.
Our new support system builds directly into your web site, allowing customers to post new requests, view your staff's efforts on those requests, or reply to questions your staff might post 24 hours a day. Maintenance of the system is all done through your administration area, and notifications are sent automatically. See and resolve aging requests before it's too late. Assign requests to specific staff members based on availability or capability. Track time spent on each request for billing or planning purposes. This tool can save you many headaches, and if you're site is hosted with Root Seven Technologies, it's just a phone call away. |
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